What is KYC?
KYC stands for "Know Your Customer." It is a process used by financial institutions to verify the identity of their customers and assess their risk level in order to prevent fraudulent activities such as money laundering.
How does eNaira ensure the security of my personal information?
eNaira takes the security of personal information very seriously and uses various security measures to protect it. These include encryption, firewalls, and secure authentication methods. Personal information is also stored securely and is only accessible by authorized personnel.
How does eNaira comply with Nigerian laws and regulations?
eNaira is regulated by the Central Bank of Nigeria and is required to comply with all relevant laws and regulations.
What do I do if I suspect fraudulent activity on my eNaira account?
If you suspect fraudulent activity on your eNaira account, immediately contact the eNaira support team or your bank to report the issue. You should also change your password and review your transaction history to identify any unauthorized transactions.
Does eNaira protect against fraudulent activities?
eNaira has various security measures in place to protect against fraudulent activities, including encryption and multi-factor authentication. Additionally, eNaira monitors transactions for any suspicious activity and has a dedicated team to investigate and prevent fraud.
How does eNaira handle account recovery in case of loss or theft?
eNaira has security features in place to prevent loss or theft of an account, such as requiring a PIN or biometric authentication to access the wallet. In the event of a loss or theft, users should contact eNaira customer support immediately to report the issue and initiate account recovery procedures.
How does eNaira prevent fraud and money laundering?
eNaira has various measures in place to prevent fraud and money laundering, including Know Your Customer (KYC) requirements, transaction monitoring, and compliance with relevant laws and regulations. The platform also employs advanced security features to protect users' personal and financial information.
How does eNaira ensure the privacy of my transactions?
eNaira ensures the privacy of transactions through the use of encryption and secure protocols to protect user information. The platform also adheres to strict privacy policies and regulations.
What are the security features of the eNaira platform?
The eNaira platform has several security features including multi-factor authentication, biometric authentication, encryption, and fraud monitoring systems to prevent fraud and money laundering.
What happens if I lose my eNaira wallet or device?
If you lose your eNaira wallet or device, it is important to immediately report it to the eNaira support team and take steps to protect your account, such as changing your password and enabling two-factor authentication.
What is the eNaira One Time Password (OTP)?
The OTP is a security feature that helps to prevent unauthorized access to eNaira accounts by requiring users to input a unique code during transactions.